15:05 14 Dec 21
Susan was wonderful!I had minor hiccups that were not her fault but more the airline and she was so attentive and picked up every time I called and was always there when I needed help or needed a question answered.I 100% recommend her services and will definitely use her for my future trips!Thank you Susan!
10:46 09 Aug 21
Susan was such a blessing to work with. We had planned to travel to one destination but because of timing and high demand, Susan gave us additional options/ places to consider. We ultimately went with a location that she suggested that neither my husband nor I had ever heard much about, but boy was it the BEST VACATION EVER!She took care of things that I didn’t even know would need to be done. Insurance, transfers to and from the hotel, perfect seating on the airplane, perfect times to travel, best airline to use, etc..... You name it she covered it.She stayed on the phone multiple times patiently helping us with EVERYTHING. It is VERY different traveling during this time and she is trained and equipped to handle things in a way that I simply could not.She is awesome, professional, patient, and knowledgeable!!!! It is a very different experience than the big websites. Personal, individualized service.You will not go wrong using Susan Travel!!!
14:55 13 Jul 19
I reached out to Susan regarding the desire to take an all-inclusive Luxury Cruise to The Mediterranean. Susan is very knowledgeable on all inclusive trips and where we turn for trip planning. For this particular trip, Susan went above and beyond when we decided on Regent. Susan is very knowledgeable on this line and got us extras that I wouldn’t have thought of. In addition any questions, concerns even down to the detail of questions about airline seating and transfers were answered. As for the cruise line itself (Regent), we were VIP’s from the moment we dropped our luggage off at the airport through to our flights back home. Susans Travel, out of Westfield, NJ is our go to travel agency!
22:14 18 Sep 18
Susan is VERY energetic, responsive and easy to work with. She is an excellent listener and eager to discover how to tailor your trip to your goals.